PAYMENT METHODS

All orders are to be paid in U.S. Dollars.

Credit/Debit cards: Visa, MasterCard and Discover cards are accepted as payment through our secure online shopping cart, as well as on telephone orders.

Personal and Company Checks: Orders paid by personal or company checks are held up to 14 days, to give our bank time to clear your check. Your order will be shipped immediately thereafter. Checks may be mailed to:

ORDER PREP TIME

We strive to keep all of our products in stock in order to ship your orders out within 1-3 days of receipt. There may be times when we need an extra day or two to restock. If that is the case with your order, we will notify you promptly by e-mail or telephone to see whether you would like us to ship your remaining in-stock order right away, or hold it until all items are ready to ship. For custom and special orders, we will contact you directly regarding the time needed to produce and ship your order.

NO MINIMUM ORDERS

Because we strive to ship your order within 1-3 business days, additions and/or changes to your order, or order cancellation, can only be accepted up until 10 a.m. Pacific Time on the day after the order was placed. To change your order, please e-mail us at info@rileyvillesoap.com or call our office at 971-570-5319.  Orders that have already been shipped cannot be cancelled.

WHOLESALE ORDERS

We are happy to make Rileyville Candles & Soaps available to qualified resellers. Please click on Wholesale Orders for details. As part of the process, we require a Resale Certificate or copy of your Business License. 

SHIPPING METHODS & POLICIES

Our primary shipping method is USPS Priority Mail, but we will also ship by United Parcel Service (UPS), if you prefer.

We ship by weight and distance on all items sold on our website. All orders are shipped out of PORTLAND OR 97220. You will pay only what it costs us to ship your order to you. 

Package Tracking Service: Once the order has been shipped, you will receive an e-mail notification that includes your Internet tracking number, so you may follow your package's progress.

USPS Priority Mail (normally 2-3 day delivery service) to an address within the USA includes free Delivery Confirmation and Internet tracking.

UPS Shipping Guidelines are :
Overnight - Guaranteed next business day
2-Day - Guaranteed in 2 business days
3-Day - Guaranteed in 3 business days
Ground - 2 to 10 days, depending upon location; not a guaranteed service

UPS does not deliver to P.O. Boxes, but can deliver to most homes or offices. With UPS shipping, you may choose Ground, 3-day, 2-day or overnight delivery and our online shopping cart will quote your shipping rate accordingly.

UPS does not count the day the package is shipped as a transit day. UPS does not guarantee any transit times during the three weeks surrounding Christmas. They are closed on major holidays and the Friday after Thanksgiving Day.

Orders to Alaska, Hawaii and Puerto Rico: UPS Ground and UPS 3-Day are not available for orders shipped to HI, AK or PR. Please choose between either UPS - 2nd Day Air, or Next Day Air as the shipping method.

Orders to Canada: All Canadian orders are shipped via UPS Canada Standard.

Please double-check your SHIP TO address. If your package is sent out with an incorrect address that you gave us, and is returned to us, you are responsible for the re-shipping costs. If the package is mis-addressed due to our error, we will re-ship it immediately upon verifying the correct address with you.

Local Order Pick-Up or Delivery in the Portland, OR area: If you are in the Portland, OR/Vancouver, WA metro area and would like to save on shipping costs, we would be happy to arrange for you to pick up your order from us at our Rileyville Soap booth at Portland Saturday Market on the weekends we are there (from March to Christmas).  Use our Shopping Cart to place and pay for your order, then choose "Local Pick-Up" when asked to calculate the shipping charges or mention in the Check-Out "Comments" section that you would like to arrange to pick-up your order. We will e-mail or call you to make arrangements.

Returns: Because of health and sanitation concerns, soap sales are final. We will accept returns only on non-soap products that have not been used and are still in saleable condition.  Damage Claims: If an item is damaged in shipping, please contact us immediately by telephone (971-570-5319) or by e-mail for a return authorization and information on returning the damaged items.  If the shipment came via UPS, please let the driver know if damage is apparent at the time of delivery, and make sure that the driver notes the damage on their delivery sheet.

PRIVACY POLICY

Rileyville Candle & Soap Company is committed to protecting the privacy of our customers. We guarantee your privacy. Any information we collect in the course of your shopping with us is kept strictly confidential, is used solely and exclusively by us to process your order, to communicate with you regarding your orders, and to let you know of special promotions, coupons and relevant product news. We will never sell, rent, or trade any of your personal information to any third party.

Financial information you provide is not used for any other purpose than billing.  Your credit card information will not appear on your e-mail order confirmation, invoice or shipping receipt.

If you have any questions about shipping rates or our other policies, or have a large order that you think might warrant a wholesale rate quote, please e-mail us at info@rileyvillesoap.com.